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Government

At Corum eCommerce we understand the pressures on councils and local government to reduce costs and increase profitability without incurring significant infrastructure and development costs.

We work closely with our government customers to provide robust yet simple payment solutions that dramatically reduce transaction and billing costs in administration, delivery, reconciliation, banking and reporting.

Cost recovery & reduction
Corum eCommerce was the first provider of surcharge-enabled payment solutions to councils, resulting in considerable savings for client, Waverly Council in its first year of implementation. You can choose to pass on to your customers the full or partial cost of accepting credit card payments and apply different surcharge rates to different card types.

Help desk support
If you require technical assistance, or have queries about any aspect of your solution our Customer Care team is available to provide quality advice and guidance. All payment transactions are fully logged so the Customer Care team can quickly and easily identify transactions under scrutiny.

Simple for your community
Offering multiple options that cater to the needs of your broader community improves customer service and increases the ratio of successful payments. Your customers can make all council payments, from animal registrations to rates, via their preferred method – internet, automated phone (IVR), operated-assisted phone and direct debit.

ü Enjoy simple to use, multiple payment options
ü Enjoy a consistent process for all council payments
ü Pay by credit card, charge card or direct debit
ü Pay anytime from any location
ü View invoice information or actual invoices online
ü Access payment history
ü Schedule and modify future payments
ü Receive an alert to prevent duplicate payments
ü Receive quick electronic refunds as required
ü Receive email notifications for electronic invoices

Through collaborative research and development Corum eCommerce offers your organisation comprehensive solutions that are simple for you and simple for your community. Organisations which continue to realise significant savings from our payment solutions include:

 
 



 
 
 

For more information on how we can help you reduce costs and increase revenue, contact us today on 1300 791 681.
Corum eCommerce was the first provider of surcharge-enabled payment solutions to councils, resulting in considerable savings for client, Waverly Council in its first year of implementation. You can choose to pass on to your customers the full or partial cost of accepting credit card payments and apply different surcharge rates to different card types.If you require technical assistance, or have queries about any aspect of your solution our Customer Care team is available to provide quality advice and guidance. All payment transactions are fully logged so the Customer Care team can quickly and easily identify transactions under scrutiny.Offering multiple options that cater to the needs of your broader community improves customer service and increases the ratio of successful payments. Your customers can make all council payments, from animal registrations to rates, via their preferred method – internet, automated phone (IVR), operated-assisted phone and direct debit.
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