Your Corum eCommerce payment solution can be as complex or as simple as you need to revolutionise your receivables management processes. You will dramatically reduce transaction and billing costs in administration, delivery, reconciliation, banking and reporting.
Our solutions enable you to streamline your bill payment process, improving profitability and customer service at the same time, without investing in new infrastructure.
We work closely with industry groups and a wide variety of organisations so you benefit from solutions developed and enhanced as a result of cross-sector collaborative insight and innovation.
Cost recovery & reduction
Corum eCommerce solutions facilitate bill payments on a ‘user pays’ basis. You can choose to pass on to your customers the full or partial cost of accepting credit card payments and apply different surcharge rates to different card types.
Help desk support
If you require technical assistance, or have queries about any aspect of your solution our Customer Care team is available to provide quality advice and guidance. All payment transactions are fully logged so the Customer Care team can quickly and easily identify transactions under scrutiny.
Simple for your customers
Offering multiple options that cater to the needs of your broad customer base improves customer service and increases the ratio of successful payments. Your customers can make payments from their bank account or credit card. And can select their preferred method from internet, automated phone (IVR), operated-assisted phone and direct debit.
ü Enjoy simple to use, multiple payment options
ü Enjoy a consistent process for all payments
ü Pay by credit card, charge card or direct debit
ü Pay anytime from any location
ü View invoice information or actual invoices online
ü Access payment history
ü Schedule and modify future payments
ü Receive an alert to prevent duplicate payments
ü Receive quick electronic refunds as required
ü Receive email notifications for electronic invoices
Organisations enjoying the benefits of a Corum eCommerce solution include:
AGL
Express Data
Ansvar Insurance
Fedex
Plumbers Supplies
Konica
Henkell (Schwarzkopf)
South East Water
For more information on a complete, customised payment solution for your organisation, contact us today on 1300 791 681.
